Frequently Asked Questions
1. What services do Refuge Private Home Care Services provide?
We offer a wide range of non-medical and clinical support services, including home health care, residential care, and supportive assistance for individuals from ages 6 to 99. Our goal is to promote independence, comfort, and well-being at home.
2. Who is eligible to receive your care services?
Our services are available to children, adults, and seniors with chronic illnesses, disabilities, or those recovering from surgery or hospitalization. We also support individuals who simply need help managing daily living.
3. Are your caregivers and nurses trained and certified?
Yes. All of our staff—including caregivers, RNs, and LPNs—are trained, background-checked, and certified according to Georgia state standards and healthcare regulations.
4. How do I know which services are right for my loved one?
We begin with a free consultation and assessment to understand your needs. From there, we build a customized care plan that fits your unique situation.
5. Is care available 24/7 or only during certain hours?
We offer flexible scheduling, including part-time, full-time, and 24/7 live-in care options to suit your preferences and level of need.
6. Do you provide services in assisted living or residential facilities?
Yes. In addition to in-home care, we also serve clients in residential home settings and private care homes through our partnership with Refuge Family Care PCH, Inc.
7. How do I get started with your services?
Simply call us or fill out the contact form on our website. Our care team will schedule a consultation and guide you through the onboarding process.
8. What makes Refuge Private Home Care different from other agencies?
We combine the warmth of family-centered care with professional expertise. Our personalized approach, compassionate team, and strong community ties set us apart.
9. Is your company licensed and insured?
Yes. Refuge Private Home Care Services is fully licensed, insured, and compliant with all healthcare standards required by the state of Georgia.
10. Can I request a specific caregiver or nurse?
Absolutely. We do our best to match clients with caregivers and nurses who align with their preferences, language, and cultural needs.